Product Updates
Product Update | SmartPad2 Heating Assembly Update
XOTHRM has identified the root cause of the recently reported SmartPad2 heating issue. No injuries have been reported. Learn what we found, how we are addressing the issue, and the...
Product Update | SmartPad2 Heating Assembly Update
XOTHRM has identified the root cause of the recently reported SmartPad2 heating issue. No injuries have been reported. Learn what we found, how we are addressing the issue, and the...
Product Update | SmartPad2 Heating Assembly Inv...
XOTHRM is investigating two reported SmartPad2 incidents involving localized overheating. No injuries have been reported. Customers with potentially affected serial numbers should temporarily stop using their SmartPad2 while the investigation...
Product Update | SmartPad2 Heating Assembly Inv...
XOTHRM is investigating two reported SmartPad2 incidents involving localized overheating. No injuries have been reported. Customers with potentially affected serial numbers should temporarily stop using their SmartPad2 while the investigation...
Product Update | SmartPad2™ Inspection & Perfor...
A Proactive Product Update At XOTHRM, product performance and user safety are our highest priorities. Through continued internal quality testing and review, we identified a potential manufacturing variability that may...
Product Update | SmartPad2™ Inspection & Perfor...
A Proactive Product Update At XOTHRM, product performance and user safety are our highest priorities. Through continued internal quality testing and review, we identified a potential manufacturing variability that may...
Product Update | SmartPad2 Inspection Program &...
XOTHRM has identified an isolated manufacturing anomaly affecting SmartPad2 that could, under specific conditions, present a potential safety risk. Out of an abundance of caution, we are asking SmartPad2 customers...
Product Update | SmartPad2 Inspection Program &...
XOTHRM has identified an isolated manufacturing anomaly affecting SmartPad2 that could, under specific conditions, present a potential safety risk. Out of an abundance of caution, we are asking SmartPad2 customers...
Product Update | SmartPad2 Review Completed
XOTHRM has completed testing of the SmartPad2 and identified a manufacturing anomaly that could, in rare cases, cause an unintended hot spot. The product remains NRTL certified, and XOTHRM is...
Product Update | SmartPad2 Review Completed
XOTHRM has completed testing of the SmartPad2 and identified a manufacturing anomaly that could, in rare cases, cause an unintended hot spot. The product remains NRTL certified, and XOTHRM is...
Product Update | SmartPad2 Ongoing Safety and Q...
This serves as an update on the SmartPad2 safety and performance review that began earlier this month. Our engineering and quality teams continue to conduct additional internal validation to confirm performance...
Product Update | SmartPad2 Ongoing Safety and Q...
This serves as an update on the SmartPad2 safety and performance review that began earlier this month. Our engineering and quality teams continue to conduct additional internal validation to confirm performance...