FAQs

The SmartPad is expected to be available in the Summer of 2023. We are currently undergoing rigorous testing and validation to ensure quality assurance. Please sign up to receive the latest news and related updates HERE.

The SmartPad is currently only available direct through XOTHRM. It can be conveniently purchased online at xothrm.com or by emailing sales@xothrm.com.

Yes. The device is TSA compliant and meets the published standards for both carry-on and checked baggage.

For additional information, please refer to the TSA standards found HERE.

The SmartPad was designed to be versatile and provide coverage for the majority of use cases. As such, the device is currently available in one standard size (10" x 15").

The SmartPad is user intuitive and easy to operate.

To use the SmartPad , follow these simple steps:

1. Power ON the device by pressing the power button for two (2) seconds. Status is confirmed when one (1) LED is showing solid.

2. Apply the pad to the desired treatment area. Secure if needed.

3. Relax and enjoy the heat therapy until the session expires.

4. Repeat as needed.

Heat intensity can be easily adjusted by quickly pressing the power button when the device is ON. Continue pressing the power button until the desired heat setting is achieved, as indicated on the LEDs.

Intensity 1 (1 LED)

Intensity 2 (2 LEDs)

Intensity 3 (3 LEDs)

Usage times vary, but heat is typically applied to the body for 10-15 minutes. The SmartPad has a convenient built-in timer set for 15 minutes.

The SmartPad can be turned ON by long pressing the power button for approximately two (2) seconds. Power ON is confirmed when one LED is illuminated.

Similarly, the SmartPad can be turned OFF by long pressing the power button for approximately two (2) seconds. Power OFF is confirmed when no LEDs are illuminated.

The SmartPad can be conveniently charged by connecting it to the included power supply. Charging status is displayed on the device by LEDs. When charging, the LEDs will blink to indicate the device is properly connected and will turn solid when a full charge is reached. Please reference the USER MANUAL for further details.

Charging time is dependent on the remaining battery life. When the batteries are fully depleted, it can take up to three (3) hours to recharge them to capacity.

When the device is powered OFF, battery status can be checked by quickly pressing the power button. The battery level is indicated with the LEDs as low (1 LED), medium (2 LEDs), or full charge (3 LEDs). When the device is actively charging, the battery status is similarly displayed on the LEDs but will flash to indicate the device is charging status.

No. The SmartPad is intended to be powered using the integrated rechargeable lithium ion batteries. This give you the ultimate flexibility to use the device anywhere.

The Smartpad can be conveniently cleaned by wiping the exterior surface with a water-dampened microfiber cloth. If you determine disinfection is necessary, you can use a product approved by the EPA, following the label directions..The SmartPad is NOT waterproof or machine washable.

Ideally, the SmartPad should be stored indoors at room temperature in the SmartPad travel case. Extreme tempeatures should be avoided. 

The SmartPad can be folded crosswise (around short axis). Rolling the device should be avoided as it places unnecessary stress on the electronic components.

There are many features that separate the SmartPad from the competition. In short, no other heating pad has smart sensors for user safety, a fully cleanable outer surface, and utilizes highly effective far infrared (FIR) energy to achieve targeted heat therapy.

All XOTHRM products are manufactured with the highest quality parts and built to last.

Our limited warranty covers the XOTHRM SmartPad device and charger for one (1) year.

The limited warranty only covers product issues caused by defects in material or workmanship during ordinary use.

This limited warranty does not apply to damage XOTHRM LLC determines to be from misuse, alterations, abuse, accidents, or normal wear & tear.

For any warranty issues, please email info@xothrm.com.

Please visit our warranty page HERE for more information.

The SmartPad is designed to optimize the body’s innate ability to help reach full wellness potential. The therapeutic benefits take advantage of natural phenomena, however, there may be instances where device use should be modified or not recommended.

You should not use a heating pad, like the SmartPad, without first obtaining the appropriate approval from a medical professional if any of the following general contraindications and precautions for therapeutic heat apply:  acute inflammation, trauma, or hemorrhage; bleeding disorders; temperature insensitivity; inability to communicate or respond to pain; poor thermal regulation; malignancy; edema; ischemia; atrophic skin; dermatitis; deep vein thrombosis, open wound; severe cognitive impairment, pregnancy (over abdomen), and scar tissue.