Warranty
Your XOTHRM device comes with a one (1) year warranty for any manufacturing defects. If your XOTHRM product fails within one (1) year from the date of purchase due to a defect in material or workmanship, we will repair or replace the product free of charge.
This warranty excludes:
- Damage caused by accident, abuse, mishandling, or transport
- Units taken out of the United States of America
- Units subjected to unauthorized repair
- Units not used in accordance with XOTHRM care instructions
- Damage exceeding the cost of the product
- Products purchased from an unauthorized retailer.
- Products taken apart or repaired by anyone other than an authorized service representative
- Failure to provide the dated proof of purchase and serial number on your device
- Products purchased from an unauthorized retailer
Do not try and repair the unit yourself, as this will void your warranty.
To start the warranty process, please email support@xothrm.com.