Warranty

 

Your XOTHRM device comes with a one (1) year warranty for any manufacturing defects. If your XOTHRM product fails within one (1) year from the date of purchase due to a defect in material or workmanship, we will repair or replace the product free of charge. 

This warranty excludes:

  • Damage caused by accident, abuse, mishandling, or transport
  • Units taken out of the United States of America
  • Units subjected to unauthorized repair
  • Units not used in accordance with XOTHRM care instructions
  • Damage exceeding the cost of the product
  • Products purchased from an unauthorized retailer.
  • Products taken apart or repaired by anyone other than an authorized service representative
  • Failure to provide the dated proof of purchase and serial number on your device
  • Products purchased from an unauthorized retailer

Do not try and repair the unit yourself, as this will void your warranty.

To start the warranty process, please email support@xothrm.com.


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